Grievance and customer support
Findlyra provides a channel for users to raise concerns about the Findlyra website, privacy, communications, direct Findlyra services and other matters within Findlyra's control.
1. How to raise a grievance
Email the support address with the subject line Grievance – Findlyra and describe the issue, the relevant URL or reference number, the date of the incident and the resolution you are seeking.
2. External provider transactions
If the grievance concerns an order placed directly with an external provider, the provider is normally the appropriate first point of contact because that provider controls the order, payment, delivery, cancellation and refund. Findlyra can still review concerns about information displayed on Findlyra.
3. Payment concerns
For a future direct Findlyra payment, do not send card numbers, CVV values, UPI PINs, banking passwords or one-time passwords by email or phone. We will use the applicable payment provider's transaction reference and secure verification process instead.
4. Review
We will review grievances within a reasonable operational period and communicate where additional information is required. Any statutory or regulator-mandated rights and escalation routes remain available where applicable.
5. Business details
FINDLYRA
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info@findlyra.com
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