1. Third-party purchases
If you follow a Findlyra offer link and purchase from an external provider, Findlyra is not the seller of that transaction. Cancellation, return, refund, replacement, warranty and delivery matters should be raised with the provider shown at checkout.
2. Future Findlyra payments
If Findlyra introduces a paid product or service directly, the applicable cancellation and refund terms will be displayed before payment and will identify eligibility and processing conditions.
3. Failed or reversed payments
If a direct Findlyra payment feature is enabled, failed, reversed or duplicate-payment handling will follow the applicable payment gateway and banking rails. Where a refund is due, Findlyra will initiate it through the original payment route where supported. The time to reflect funds can also depend on the bank or payment provider.
4. Help
For a Findlyra service enquiry, contact info@findlyra.com and include any relevant order/reference number. For an external provider purchase, contact the provider first.
5. Transparency
Findlyra will not represent a third-party provider's refund policy as its own.